TapeOut Support

Last updated: October 10, 2026

Contact

Something broken, a feature idea, or just want to say what worked or didn't? Email billylush@gmail.com and I'll get back to you. Built and supported by one working actor, so replies come from a real person, not a ticket queue.

Frequently asked

Where do my takes and sides go?
Nowhere but your devices. Everything you record or import stays in the app's local storage, and signing in does not change that: the optional account exists only to keep your casting address yours, and no take, script, or prep note is ever attached to it. Scanned pages are read on your phone. After an in-app recording finishes, TapeOut tries to add a backup copy to Photos and shows you whether that copy completed. If Photos is unavailable, the app copy remains in My Takes and the backup can be retried. See the Privacy Policy for the full rundown.

Why did my export come out too big or too small for the casting site?
Pick the destination preset that matches where you're submitting (Actors Access / Eco Cast, Casting Networks, Backstage, or Email) before you export. TapeOut sizes the file to that site's limit automatically. If a take still lands over the target after a few tries, the source footage may be too dense to hit that size without a visible quality drop, so try trimming a few seconds or picking a smaller preset.

The teleprompter is showing action lines or the wrong character's dialogue.
When you import a PDF, confirm the correct character in the import sheet before rehearsing, that's what tells TapeOut which lines are yours. If a specific PDF parses badly, email a copy along with the casting site it came from and I'll use it to improve the parser.

Can I use TapeOut without recording in-app?
Yes. Trim and export works on any video already in your Photos library, you don't have to shoot with the in-app camera.

Do I need an account?
No. Sign-in is optional and only needed for the casting email address. Everything else works without it.

A casting site's file size limit changed and TapeOut doesn't match it anymore.
Email the new limit and the source (a link to the casting site's submission guidelines is ideal) and I'll get it updated.

Casting email address

What does the forwarding address do?
The app can create a private forwarding address for you (a tape-...@tapeout.app address). Forward a casting email to it, then open the app and it offers to build the audition for you. Getting one means signing in with Apple, once, on the Auditions screen. That is the only thing sign in is used for, and it is what makes the address safe to give to an agent: it stays yours if you delete the app, change phones, or reinstall.

Is what I forward kept anywhere?
Forwarded emails and their attachments are stored on the relay until you import them into the app or delete them. If you do neither, they are automatically deleted after 14 days. They are removed right away once you build an audition from them or discard them. The PDF files you import into the app yourself never leave your phone. See the Privacy Policy for the details.

How do I delete my account?
If you signed in, you can delete your account from inside the app. Deleting it erases your account, your casting address, and any emails waiting on the server. Recordings and scripts stay on your phone.

What does share-sheet sides import do?
Share a sides PDF from Mail (or anywhere with a share sheet) straight into TapeOut. It comes in teleprompter-ready, and you'll be offered the option to attach it to an audition. The PDF is read entirely on your phone and never leaves it.

What does it cost me?
TapeOut is free.

Companion Mode (second screen)

How does the second screen work?
Pair a second device of your own (like an iPad) as a monitor or teleprompter. The two devices connect directly over your local Wi-Fi on an encrypted connection, and the script and controls sync device to device. Nothing goes through a server, and disconnecting the second device never stops a recording on your iPhone.

Feature requests and bugs

TapeOut is actively being built by an actor who uses it for his own submissions, so real-world feedback shapes what gets built next. If something didn't work the way you expected, tell me what you were trying to do and what happened instead, that's more useful than "it's broken."

Version and device info

When reporting a bug, include:

• The version number (found in About, at the bottom of the home screen)
• Your iPhone model and iOS version
• What you were doing right before the issue

This is the fastest way to a fix.